Feedback and Complaints

Last updated July 2026

Your feedback — good or bad — helps us provide better support. We make it easy to tell us what's working and what isn't.

Ways to Share Feedback

Talk to your support worker or our team directly
Call us on +61 494 789 533
Email hello@valencea.com.au
Fill out the feedback form below
Ask a family member or advocate to pass it on for you

What We Do With It

All feedback is reviewed by our team. Compliments are shared with the staff involved, and concerns are treated as an opportunity to improve — following the same process as our Complaints Policy where needed.

Anonymous Feedback

You're welcome to give feedback anonymously. We just won't be able to follow up with you directly about the outcome.

Share your feedback or complaint

This goes directly to our team — separate from general enquiries — so complaints and feedback get the attention they need.