Privacy Policy
Last updated July 2026
VALENCEA PTY LTD (Valencea, we, us) is committed to protecting the privacy of participants, families, staff and website visitors. This policy explains what personal information we collect, how we use it, and the choices you have.
What Information We Collect
We may collect personal and sensitive information including your name, contact details, date of birth, NDIS number, support needs, health information, next of kin details, and information you provide through forms, phone calls or in person during the delivery of supports.
We only collect information that is reasonably necessary for us to provide safe, high-quality support and to meet our obligations as an NDIS support provider.
How We Use Your Information
- To plan, coordinate and deliver the supports in your service agreement
- To communicate with you, your family, carers and nominated representatives
- To meet reporting obligations to the NDIS Commission and NDIA
- To manage incidents, complaints and feedback
- To improve the quality and safety of our services
Disclosure of Information
We only share your information with other parties where it is necessary to deliver your supports, where you have given consent, or where we are required to by law. This may include allied health professionals, support coordinators, the NDIA, or the NDIS Quality and Safeguards Commission.
We do not sell your personal information to third parties.
Data Security
We store personal information securely using access controls, encryption and staff confidentiality obligations. Paper records are kept in locked facilities and electronic records are protected by password-controlled systems.
Access and Correction
You can ask to see the personal information we hold about you at any time, and ask us to correct it if it is inaccurate or out of date. Contact us using the details below and we will respond within a reasonable timeframe.
Cookies and Website Data
Our website uses minimal cookies to remember your language and accessibility preferences. We do not use tracking cookies to build advertising profiles.
Complaints About Privacy
If you believe we have mishandled your personal information, you can make a complaint to us directly, or to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page.
Contact Us
If you have questions about this Privacy Policy, contact our Privacy Officer at hello@valencea.com.au or +61 494 789 533.