Support Workers Matched to You, Not Just Assigned
The relationship between a participant and their support worker is the foundation of everything else we do. Get that right, and the rest follows. Get it wrong, and no amount of good intentions makes up for it.
That's why we take matching seriously — not just skills and availability, but personality, interests, communication style, even sense of humour. We want you to look forward to seeing your support worker, not just tolerate them.
Our team is trained, police-checked, and genuinely invested in the people they support. Consistency matters too — wherever possible, you'll see the same familiar faces, not a rotating cast of strangers.
- Carefully matched support workers
- Ongoing or one-off support
- Trained, police-checked staff
- Consistent, reliable scheduling
Not sure which support is right for you?
Our friendly team can talk through your NDIS plan and match you with the right supports.
Request SupportAt a glance
- Open now — no waitlist
- We respond to every enquiry within 24 hours
- Service typically starts within 2–5 business days
- Services available for self-managed and plan-managed participants
Areas we currently cover
Outside these suburbs? Get in touch — we consider requests case by case.
How it works
- 1
Get in touch
Send a quick enquiry with a few details about what support you're after.
- 2
We respond fast
You'll hear back within 24 hours — urgent requests are actioned as quickly as possible.
- 3
Free Meet & Greet
We meet you or your family member before anything starts, no cost and no obligation.
- 4
Service starts
Typically within 2–5 business days, with a support worker matched to your needs.
Why families choose Valencea
- All staff hold a Police Check, NDIS Worker Screening Check, and First Aid/CPR
- Fully insured
- Monthly written progress reports for every participant
- Support workers matched to your language where possible — English, Persian/Farsi, Arabic, Turkish, Korean and Chinese spoken across our team
Meet the founders
Valencea is run hands-on by co-founders Sunny Ria and Arash Hasanzadeh — Arash brings 17 years in disability and community services, Sunny 4 years of hands-on support experience alongside a background in accounting. They stay personally involved in training and overseeing every support worker.
Meet the teamQuestions before you get in touch?
See our full FAQ and cancellation policy for details on how we work.
Request a call back
Tell us a little about what you need — we'll call you back within 24 hours.
You might also be interested in
About Valencea
People First. Always.
Valencea is an NDIS support provider built on a simple belief: every person deserves to live a life of choice, dignity and connection. Our team works alongside participants, families and carers to deliver support that fits real lives — not the other way around.
Book a Free Consultation
